Shipping policy

Welcome to LILISROSE, where beauty meets elegance and every order is handled with care. We’re so excited to bring our thoughtfully curated makeup collections to your doorstep. This Shipping Policy outlines how and when your order will arrive, what to expect during each step, and how we’ll support you along the way.

💌 Order Processing Time

After you place your order at lilisrose.com, our team begins preparing your beauty essentials with attention and precision. All orders are typically processed within 1–3 business days, which includes:

  • Verifying product availability

  • Performing a final quality check

  • Securely packaging your items with love

During high-volume periods (such as holidays or new product launches), processing may take an extra day or two. If there is any delay, we’ll notify you right away via email to keep you updated.

🚚 Shipping Timeframes

Once your order ships, delivery time will vary based on the method selected at checkout:

  • Standard Shipping: Estimated delivery within 3–5 business days

  • Expedited Shipping: Estimated delivery within 1–2 business days

Total Estimated Delivery Time = Processing Time (1–3 business days) + Shipping Time
So, you can generally expect:

  • Standard: 4–8 business days total

  • Expedited: 2–5 business days total

Please note: Delivery times are estimated and may vary slightly due to weather, carrier issues, or holidays.

🌍 Shipping Options & Rates

We currently ship to the United States, Canada, Australia, and select international regions.

Order Total Shipping Method Shipping Fee
$60.00 and above Standard Shipping Free 🎉
$0.00 – $59.99 Standard Shipping $5.00 flat rate
Any total Expedited Shipping $10.00 flat rate

Once your order reaches the free shipping threshold, the discount will apply automatically at checkout—no code needed.

✉️ Tracking Your Order

As soon as your order ships, we’ll email you a Shipping Confirmation with your tracking number. You can use this to follow your package all the way to your door. Please allow up to 24 hours for tracking to become active in the carrier's system.

Didn’t receive your tracking email? Check your spam or promotions folder—or reach out to us directly.

💔 Damaged or Lost Packages

At LILISROSE, we package all orders securely to protect your products—but once the order leaves our facility, the carrier is responsible for delivery.

If your package arrives damaged (e.g., crushed lipstick box, cracked compact) or appears lost, please:

  1. Contact the shipping carrier immediately with your tracking number to start a claim.

  2. Keep all original packaging and take clear photos of any damage.

  3. Email us at info@lilisrose.com if you need help with the process—we’re happy to assist however we can.

📦 Additional Shipping Notes

  • Business Days: All processing and delivery estimates refer to business days (Monday–Friday). U.S. holidays and weekends are not counted.

  • International Orders: International customers are responsible for customs duties, taxes, or any additional import charges as required by local regulations.

  • Shipping Address: Please double-check your shipping address at checkout. We are not responsible for delays or losses caused by incorrect address submissions.

🤍 Questions? We’re Here for You

Need help with your shipment, or just have a question about what’s on the way? Reach out anytime:

  • Email: info@lilisrose.com

  • Phone: +1 (208) 954‑3117

  • Business Address: 12491 W Azure St, Boise, ID 83713, United States

We’re here to ensure your beauty delivery is as flawless as your new makeup look.
Thank you for choosing LILISROSE—we can’t wait to be part of your self-care journey.