Return policy

Thank you for shopping with LILISROSE. We’re dedicated to creating a delightful beauty experience—from your very first click to your final unboxing moment. While we hope you absolutely love every product, we understand that sometimes things don’t go as planned. This Return Policy outlines your options in the rare case you need to send something back.

🌸 30-Day Return Window

We offer a 30-day return period, giving you time to ensure your purchase meets your expectations. This window begins from the date your order is marked as delivered. If you'd like to initiate a return, please reach out within 30 days—returns requested beyond this timeframe may not be accepted.

🌷 Return Eligibility

To protect the safety and hygiene of our customers and maintain the integrity of our products, returned items must meet the following conditions:

Products must be unused, unopened, and in original condition (no signs of wear, testing, or tampering).
All original seals, labels, and packaging must be intact.
Items must be returned in the original box or protective materials.
A proof of purchase (order confirmation email, receipt, or invoice) must be provided.

Due to hygiene and health standards, used or opened beauty products are non-returnable unless they arrive damaged or defective.

💌 How to Start a Return

If you meet the eligibility criteria, here’s how to begin:

Email us at: info@lilisrose.com
Include: Your full name, order number, the product(s) you wish to return, and the reason (e.g., "received damaged", "changed mind").
Wait for confirmation: If your return is approved, we’ll send you a return shipping label and instructions for how to securely pack and send your items.

Note: Returns sent without prior approval will not be accepted.

🌸 Damaged or Incorrect Items

If you receive a product that is defective, broken, or not what you ordered, please notify us within 5 days of delivery. Email info@lilisrose.com with:

A description of the issue
Clear photos of the item and packaging

We’ll prioritize your case and either offer a replacement, refund, or another suitable solution.

🚫 Items That Cannot Be Returned

Some items fall outside our standard return policy:

Final Sale or promotional items marked as non-returnable
Products that have been opened, used, or modified
Items missing key components (e.g., missing mirror lid or decorative parts)
Returns requested more than 30 days after delivery

If your return doesn’t meet our conditions, we may decline it or send it back at your expense.

💳 Refund Process

Once your return reaches our fulfillment center at:

5704 Eliza Pl, Riverside, CA 92505, United States
—we’ll inspect it within 3 business days. If approved, we’ll issue a refund to your original payment method (e.g., credit card or PayPal). Please allow an additional 2–5 business days for the funds to appear, depending on your bank.

📌 Important Notes

Return shipping is free only for defective or incorrect items.
For other returns (e.g., change of mind), you may be responsible for return shipping costs.
All items must be returned with all original parts, including packaging inserts, ribbons, or brushes (if applicable).
We reserve the right to deny returns that do not meet the stated requirements.

We're Here to Help 💕

Still have questions? We're always here to assist.
Reach out via:

Email: info@lilisrose.com
Phone: +1 (208) 954‑3117
Business Address: 12491 W Azure St, Boise, ID 83713, United States

Thank you for choosing LILISROSE—where beauty is more than skin deep, and your satisfaction is always at the heart of what we do.